Refund & Cancellation Policy

Effective Date: [Add Date]
Company Name: Metromandi Enterprises
Website: https://metromandienterprises.com/

At Metromandi Enterprises, we strive to ensure customer satisfaction. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are processed.

1. Order Cancellation

Cancellation by Customer

Customers may request order cancellation before the order is shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
To request cancellation, customers must contact us via email or phone with order details.

Cancellation by Metromandi Enterprises

We reserve the right to cancel an order due to:
- Product unavailability
- Pricing or technical errors
- Payment failure
- Suspected fraudulent activity
In such cases, a full refund will be initiated.

2. Refund Policy

Refunds are applicable only for eligible cancellations or approved return cases (if applicable).
Once a refund is approved, the amount will be credited to the original payment method used at the time of purchase.
Refund processing time is typically 5–7 business days, depending on the bank or payment provider.

3. Payment Refund Method

All payments on our website are processed through Razorpay.
Refunds will be initiated through Razorpay to the same payment mode (UPI, card, net banking, etc.).
Metromandi Enterprises is not responsible for delays caused by banks or payment gateways.

4. Non-Refundable Items

Refunds will not be provided in the following cases:

Orders cancelled after shipment
Incorrect delivery address provided by the customer
Failed delivery attempts due to customer unavailability
Products damaged due to customer mishandling (if returns apply)

5. Shipping Charges

Shipping charges, if any, are non-refundable, unless the cancellation is due to an error from Metromandi Enterprises.

6. Force Majeure

No refunds or cancellations will be applicable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, lockdowns, or government restrictions.

7. Changes to This Policy

Metromandi Enterprises reserves the right to modify or update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

8. Contact Us

For cancellation or refund-related queries, please contact us:

Email: [Add Email]
Phone: [Add Phone Number]
Address: [Add Business Address]

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